Question 1

Why book direct instead of Airbnb or VRBO?

Accepted Answer

Booking directly with Vivid is the smartest way to stay and here's why:

No service fees or platform markups. Third-party platform add service fees to every reservation, which can significantly increase your total cost. When you book direct, those extra fees disappear, meaning better value for the exact same stay.
Exclusive rates and offers. Direct guests often have access to special promotions, seasonal discounts, and loyalty perks that aren't available on third-party sites.
A more straightforward booking experience. Booking direct means working straight with our team from the start, no third-party restrictions, just a clean and simple reservation process.

No matter how you book with Vivid, you'll receive the same exceptional service, the same beautifully prepared home, and the same dedicated support from our local team. Booking direct simply means more value in your pocket for the same incredible experience.

Question 2

What makes booking with you different?

Accepted Answer

With Vivid, the difference is clear, and it's felt from the moment you book to the moment you check out.
We're not just a vacation rental company; we're a hospitality partner committed to crafting exceptional experiences for every guest.
Here's what sets us apart:

Hands-on, personalized service from a real, dedicated team that knows our properties inside and out.
Premium, thoughtfully curated homes outfitted with quality linens, name-brand essentials, and elevated touches throughout.
Meticulous attention to detail: every home is fully cleaned, inspected, and signed off before your arrival.
Local expertise to help you experience the very best of Telluride.

At Vivid, we measure our success by the memories you take home. When you book with us, you're trusting a team that genuinely cares about making your stay seamless, comfortable, and unforgettable.

Question 3

When will I receive check-in details?

Accepted Answer

Once your reservation is confirmed, you'll receive a booking confirmation with a link to your digital house guide, covering property details, arrival instructions, Wi-Fi, parking, and home-specific notes to make your stay seamless.
We'll resend the guide by email the day before arrival for easy reference as you travel. On arrival day, our team will text you mapping directions and the guide link so everything's at your fingertips.
Entry codes are shared only after the property has been fully cleaned, inspected, and signed off by our team, ensuring the home is truly ready before you arrive. We'll personally stay in touch to keep you updated every step of the way.

Question 4

Are linens, towels, and essentials provided?

Accepted Answer

Each property is fully stocked with bed and bath linens, along with a generous supply of essential items, including:
 • Hair dryers in all bathrooms
• LATHER© bath amenities (shampoo, conditioner, body wash, and lotion)
• Liquid hand soap at all sinks
• Charmin and Seventh Generation toilet paper
• Puffs tissues
• Cotton swabs and makeup rounds
• Bounty paper towels
• Large and small trash bags
• Dawn dish soap, kitchen sponge, and Cascade dishwasher pods
• Hypoallergenic laundry pods and dryer sheets
• Arrival items (microwave popcorn and KIND® minis)
Paper goods are stocked in ample quantities prior to arrival. If additional restocking is requested during your stay, a restocking fee may apply.

Question 5

Do you offer early check-in or late check-out?

Accepted Answer

Want to arrive early and start enjoying Telluride sooner? If the home is ready, we're happy to make it happen. Hoping to squeeze in one last hike, ski lap, or shower before heading out? We'll do our best to coordinate with our housekeeping schedule whenever possible.
To give us the best chance of accommodating your request, please reach out to dedicated Guest Services before your stay and stay in close touch with us the day before and the day of arrival. This allows our team to coordinate timing, confirm when the home is ready, and explore any available options.
A few things to keep in mind:
Early check-in and late check-out are not guaranteed. When we have a same-day departure or arrival, our team needs the full window to clean, inspect, and properly prepare the home.
Guest access is only granted once the property has been fully cleaned, inspected, and signed off by our team, ensuring your home is truly ready for you. A fee may apply for early arrivals or late departures, depending on the property, schedule, staffing, and timing involved.
If the home isn't quite ready when you arrive, we may still be able to assist with luggage drop-off so you can get out and start enjoying your day right away.

Question 6

Is housekeeping included?

Accepted Answer

Housekeeping is included in your stay through a one-time cleaning fee, which covers standard departure cleaning, laundry, and replenishment of basic amenities.
Daily housekeeping is not included by default. However, additional cleaning services can be arranged during your stay upon request. Options include light touch-ups, mid-stay refreshes, or full cleanings.
We recommend scheduling any additional housekeeping at least 48 hours in advance. Availability and pricing may vary depending on the property.

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